Shipping policy
Shipping Policy
At RAWRBOXâ„¢, we work to process and deliver your order as quickly as possible. Please review the information below regarding order processing, shipping, and delivery.
1. Order Processing
After you place your order, we require up to 3 business days to review, verify, and process your order before it is shipped.
Business days are Monday through Friday, excluding public holidays.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.
2. Shipping Time
After your order has been processed, shipping may take up to 9 business days, depending on the destination, carrier, customs procedures, and other circumstances outside our reasonable control.
Therefore, the estimated total time from order placement to shipment delivery may be up to 12 business days, excluding weekends and public holidays.
These are estimated timeframes and not guaranteed delivery dates unless expressly stated otherwise.
3. Tracking Information
Once your order has been shipped, we will provide tracking information when available.
Please allow some time for the carrier's tracking system to update after the tracking number is issued.
If your tracking information has not updated for several business days, please contact us at:
We will review the status of your shipment and assist you as appropriate.
4. Delays
Although we work with our shipping partners to deliver orders within the estimated timeframe, delays can occasionally occur due to circumstances such as:
- Carrier delays
- Customs processing
- Severe weather
- Transportation disruptions
- Public holidays
- Incorrect or incomplete shipping information
- Other circumstances outside our reasonable control
If we become aware that your order cannot be shipped within the timeframe promised or otherwise required by applicable law, we will notify you and provide the appropriate options required by applicable law, which may include cancellation and a refund where applicable.
5. Customs, Duties, and Taxes
For international orders, customs duties, import taxes, VAT, or other charges may apply depending on the destination country.
Where applicable, these charges are the responsibility of the customer unless otherwise stated at checkout or required by applicable law.
RAWRBOXâ„¢ cannot guarantee that a shipment will not be subject to customs charges or delays.
6. Incorrect Shipping Information
Please make sure your shipping address is correct before completing your purchase.
If you provide an incorrect or incomplete address, please contact us as soon as possible at:
We will do our best to assist you before the order is shipped.
Once an order has been shipped, we may not be able to change the delivery address.
7. Lost, Damaged, or Missing Packages
If your order appears to be lost, delivered to the wrong address, or arrives damaged, please contact us at:
Please provide your order number and, where applicable, photos or other information that may help us investigate the issue.
We will work with the shipping carrier and provide an appropriate solution in accordance with applicable law.
For consumer purchases where applicable law makes us responsible for the goods during transit, nothing in this policy limits those legal rights.
8. Delivery Address and Responsibility
Orders will be shipped to the delivery address provided by the customer at checkout.
Please carefully review your address before submitting your order.
We are not responsible for delays caused by incorrect or incomplete address information provided by the customer, to the extent permitted by applicable law.
9. Delivery Delays and Your Legal Rights
Nothing in this Shipping Policy is intended to exclude, restrict, or waive any consumer rights that cannot legally be excluded or limited under the laws applicable to your purchase.
If applicable law provides you with rights or remedies relating to delivery delays that are greater than those described in this policy, those legal rights will continue to apply.
10. Contact Us
If you have any questions about your order or shipping, please contact us:
RAWRBOXâ„¢
Email: rawrboox@use.startmail.com