Refund policy
Returns & Refunds Policy
90 day money back guarantee. If your RAWRBOXâ„¢ order does not live up to your expectations, contact us within 90 days of receiving it and we will make it right.
At RAWRBOXâ„¢, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, please review the return and refund conditions below.
Returns
Our return policy lasts 90 days. If 90 days have passed since you received your order, we may no longer be able to offer a voluntary return or refund, except where otherwise required by applicable law.
To be eligible for a voluntary return, your item must be returned in its original condition, with its original packaging and included accessories.
To start a return, please contact us at:
Please do not send your purchase back before contacting us and receiving return instructions.
Items That Cannot Be Returned
We may not accept voluntary returns for:
- Personalized or custom-made products.
- Products that cannot legally be returned for health, safety, or hygiene reasons.
- Products that have been damaged through misuse, accidents, unauthorized modifications, or improper handling.
These exclusions do not affect any mandatory consumer rights that apply to defective, damaged, or non-conforming products.
Damaged, Defective, or Incorrect Items
Please inspect your order when you receive it.
If your RAWRBOXâ„¢ product arrives damaged, defective, does not function as described, or you receive the wrong item, please contact us as soon as reasonably possible at:
Please include your order number and clear photos or a video showing the issue.
After reviewing your case, we may provide a replacement, repair, refund, price reduction, or another appropriate remedy, depending on the circumstances and applicable consumer protection laws.
Partial Refunds
Where permitted by applicable law, a partial refund may be considered if an item has been returned with diminished value due to handling beyond what is reasonably necessary to inspect its nature, characteristics, and functionality.
No reduction will be applied where the law does not permit it.
Refunds
Once your return has been received and inspected, we will send you an email confirming receipt of the returned item.
We will also notify you whether your refund has been approved or rejected.
If your refund is approved, the refund will be issued to your original payment method.
Please note that your bank or payment provider may require additional processing time before the refunded amount appears in your account.
Late or Missing Refunds
If you have not received your refund after it has been approved:
- Check your bank account again.
- Contact your credit card company or payment provider.
- Contact your bank, as additional processing time may be required.
If you have completed these steps and still have not received your refund, please contact us at:
Sale Items
Sale or discounted products are eligible for returns where permitted under this Return & Refund Policy and applicable law.
A sale price does not remove or limit any mandatory consumer rights.
Exchanges
We currently do not offer direct exchanges.
If your product arrives defective, damaged, or incorrect, please contact us at:
We will review your case and, where appropriate, arrange a replacement or another remedy in accordance with applicable law.
Gifts
If an item was purchased as a gift and sent directly to the recipient, any refund or other remedy will be handled in accordance with the applicable payment method and consumer protection laws.
Return Shipping
Return shipping is free. For every eligible return within our 90 day guarantee, we cover the cost of return shipping.
Please contact us before sending any item back so that we can provide the appropriate return instructions.
Return address:
Carrer de Begur 66
08028 Barcelona
Spain
Do not send a return to the product manufacturer unless we specifically instruct you to do so.
We recommend using a tracked shipping service when returning an item.
European Union: Right of Withdrawal
If you are a consumer located in the European Union, you generally have the legal right to withdraw from an online purchase within 14 days from the date you receive the goods, without providing a reason, subject to applicable legal exceptions.
This statutory right is separate from our voluntary 90 day money back guarantee.
If you exercise your statutory right of withdrawal, return shipping is free of charge.
You may handle and inspect the product to the extent reasonably necessary to establish its nature, characteristics, and functionality. Where permitted by law, you may be responsible for any diminished value resulting from handling beyond what is reasonably necessary.
Your Legal Consumer Rights
Nothing in this policy is intended to exclude, restrict, or waive any consumer rights, guarantees, warranties, remedies, or protections that cannot legally be excluded or limited under the laws applicable to your purchase.
Where applicable law provides you with greater rights than those described in this policy, those legal rights will continue to apply.
Contact Us
If you have any questions about returns, refunds, or your order, please contact us:
RAWRBOXâ„¢
Email: rawrboox@use.startmail.com